Troubleshooting Tips For Viewing Quicktime Content

Common problems and solutions:

  1. The movie is just white (or silent). Make sure to upgrade to QuickTime 4. The movie will play if you have QuickTime version 3 or later installed. Sound will not be available until Quicktime 4 is installed. Please also ensure that your sound equipment is properly connected, switched on, and the volume is not set to '0' or 'off'.
  2. There's a broken plug-in icon where the movie should be. Your system is missing one of the above components, or they are not properly installed. You may need to reboot after installing. Also, when installing, make sure you select the browser(s) you wish to have the QuickTime plug-in installed to.
  3. Movies take a long time to download. Digital video tends to involve large files. Depending on your Internet connection and how the movie was made, this may be normal.
  4. Some movies wait for a long time with the QuickTime logo showing before the first frame comes up. The author probably hasn't "streamlined" (flattened and fast start) the movie. Movies on this site have been streamlined.

<< Click here to download the latest version of Apple's QuickTime multimedia software.
To find out more about the QuickTime technology, visit www.apple.com/quicktime